Events

Assured Services: The New Service Delivery Model!

JUL 24, 2014

By Tim Coats
Trace3: Director of Innovation Research

For decades services were delivered by a company’s IT organization using assets they owned and controlled. There was no sneaking the old terminal out to the local coffee shop to access the company’s inventory control system via the free Wi-Fi.  People were more interested in 90210 than 802.11 and finding a good coffee shop was next to impossible; at least by modern standards.

But, fast-forward to today and see how quickly things have changed.  It’s a BYOD to work world.  Everyone has forgotten about their M-TV and now wants their WWW. And thanks to the SaaS market, more and more business communication is moving away from company infrastructure and networks. The common denominator: companies own less of what they rely on to deliver business services; and we all know what happens when a denominator goes to zero.

The market has responded with piece-meal solutions. First generation solution extends existing approaches to new problems. MDM is invasive and usually annoys the jellybeans out of users, especially if it was their device in the first place.  VPN’s backhauling traffic through the DC for visibility and control, which has the same appeal as back-hauling laundry to your parents…love you, Mom!

What’s actually happening is a fundamental shift in the service delivery model. And the Internet is fundamental. It is ubiquitous, provides the bandwidth required, and represents a cost effective alternative to MPLS. It also allows for more direct communication between remote users/offices without putting on those miles on your data.

But ask any national agency, you can’t really control the Internet. And what’s more, most companies have a hybrid delivery model; some services are provided through the Internet while others are still tethered to an Ethernet cable in the datacenter. Having disparate control mechanisms creates additional complexity, ultimately making assurance more difficult to deliver.

I propose that we are witnessing the emergence of a new market opportunity: Assured Service Delivery or ASD. A market where assurances are services instead of infrastructure jigsaw puzzles. Solutions would span all networks, owned and public, and provide controls around availability, user experience, user access, secured routing, traffic prioritization, data protection, and a host of other security options. They would model traffic baselines, alert on variances, provide digital asset tracking, user behavior analytics and detected/thwart sophisticated attacks as they develop.  They would provide visibility not only to your company’s traffic, but patterns and events unfolding all over the internet. And they could become collaboration and development platforms for companies, SaaS providers, carriers, and other 3rd parties.

And all of this would be provided without having to capitalize any new hardware. And that’s one denominator that the CFO may not mind going to zero.

To learn how this new Assured Service Delivery Model can help you optimize your Salesforce.com platform please join our webinar being held on July 29th at 11 am PT / 2 pm ET

Click here to Register today!

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